Refund policy

At FMK Studio, each piece of jewellery is handmade with care and attention to detail.

If your item arrives faulty or breaks due to a manufacturing fault (without excessive force or misuse), please contact us within 30 days of receiving your order. Include your order number and a photo of the item, and we’ll happily assess the issue and offer a repair, replacement, or refund, depending on the situation.

 

Please note:

• Any item that needs to be returned to FMK Studio must be sent at the buyer’s expense. We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit.

• We do not offer refunds or exchanges for change of mind.

• Normal wear and tear, accidental damage, improper handling, or damage caused by excessive force are not considered faults.

• As each piece is handmade, slight variations are part of the unique character of your jewellery.

If you have any concerns about your order, please get in touch—we’re always happy to help.